Privacy Policy
Last Updated: 20/11/2025
Flacio Pty Ltd (“Flacio”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us via WhatsApp, place an order, or interact with our services.
By using our website or engaging with Flacio, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide Directly
- Your name
- Your phone number
- Email address
- Delivery address
- Payment confirmation (proof of payment)
- Order details
- Messages sent via WhatsApp, SMS, or website forms
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies or tracking data
This information helps us improve our website performance and user experience.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To communicate with you regarding your purchase, delivery, or inquiries
- To improve our products, website, and customer experience
- To send updates, catalogues, promotions, or relevant product information (only if you consent)
- To comply with legal requirements
3. Sharing Your Information
Flacio does not sell or rent your personal information to any third parties.
We may share necessary information with:
- Delivery or courier partners (only your name & delivery address)
- Payment processors or banking institutions (proof of payment or verification)
- Service providers assisting with website or marketing functions (no sensitive data shared unnecessarily)
All partners are required to protect your data and use it only for the purpose it is provided.
4. Data Security
We take reasonable precautions to safeguard your personal information, including:
- Secure storage of payment confirmations
- Limited internal access to customer data
- Encrypted communication where applicable
- Regular system and process reviews
However, no method of transmission over the internet or storage system is 100% secure. We cannot guarantee absolute security but follow industry-accepted practices.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Correct or update your information
- Request deletion of your customer data (unless legally required to retain it)
- Withdraw consent for marketing communication at any time
Requests can be made via WhatsApp or email.
6. Cookies & Tracking
Our website may use cookies to:
- Improve browsing experience
- Understand how visitors interact with our pages
- Personalize content
You may disable cookies in your browser settings, but some website features may not function properly.
7. WhatsApp Communication
If you contact us through WhatsApp:
- Your messages remain private
- Your data is processed in line with WhatsApp’s own privacy terms
- We will only use WhatsApp communication for customer service, order processing, and product updates (if permitted)
8. Payments
We accept EFT payments only.
We do not store or process bank card information.
Customers send proof of payment voluntarily, which is stored securely and used only for order verification.
9. Third-Party Links
Our website or catalogue may contain links to third-party pages.
We are not responsible for their privacy practices or content.
10. Updates to This Privacy Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to request access or deletion of your information, please contact us:
Flacio Pty Ltd
WhatsApp: +27 69 662 5777
Email: admin@flacio.co.za
Location: Somerset West, South Africa